1. Structure of Central Customer Service & Complaints Management Cell (CCS & CMC) at Head Office:

Name and DesignationE-mailAddress
Mr. Md. Tahiduzzaman Touhid
 SPO & Head of Internal Control & Compliance (ICC)
Head of CCS & CMC
touhid@avivabd.comSara Tower (5th floor),
11/A, Toyenbee Circular Road, Motijheel C/A, Dhaka- 1000
Phone: 0247118627, 02223383371
Fax: 88 02223383370
Mr. Md. Rasel Biswas
Officer –HR & Admin
CSCHO
rasel@ avivabd.comDO

2. Structure of Branch Level Customer Service & Complaints Management Desk (BLCS & CMD) at Branch Offices:

Branch 1: Agrabad Branch

Name and DesignationE-mailAddress
Mr. S.M. Fazlul Qader Ripon
FAVP & In-charge of Agrabad Branch
Head of BLCS & CMD
ripon@ avivabd.comWorld Trade Center (Level: 05),
102-103 Agrabad Commercial Area, Chittagong
Phone: 02333310452, 02333314452, 02333319392
Mr. Foujul Azim
Officer
CSCHO
foujul@avivabd.com

Branch 2: GEC Branch

Name and DesignationE-mailAddress
Ms. Laxmi Sen
PO & Head of GEC Branch
Head of BLCS & CMD
laxmi@ avivabd.comEquity Centrum (Mezzanine floor), O.R. Nizam Road,
Near GEC Circle, Chittagong
Phone-0241355954; 0241355955
Ms. Ashma Begum
Junior Officer
CSCHO
ashma@avivabd.com

Branch 3: Mirpur Branch

Name and DesignationE-mailAddress
Mr. Md. Nazmul Huda
SPO & Head of Mirpur Branch
Head of BLCS & CMD
mnhuda@avivabd.comM. Azaz Tower, 2rd Floor,
145, Begum Rokeya Sharoni, Senpara, Parbota, Mirpur,
Dhaka – 1216
Phone: 0258054292, 0258054293
Mr. Hasan Kabir
Senior Principal Officer
CSCHO
hasan@avivabd.com

Branch 4: Dhanmondi Branch

Name and DesignationE-mailAddress
Mr. Md. Alauddin Alo
FAVP & Head of Dhanmondi Branch
Head of BLCS & CMD
alauddin@avivabd.comGreen Akshay Plaza,
(4th Floor), House # 59,
Road# 2/A Dhanmondi R/A, Dhaka-1209
Phone: 02223361789
Mr. Azaharul Haque
Junior Officer
CSCHO
azaharulhaque@avivabd.com

Branch 5: Uttara Branch

Name and DesignationE-mailAddress
Mr. Md. Omar Faruk
PO & Head of Uttara Branch
Head of BLCS & CMD
omar@ avivabd.comTropical Rafa Tower (4th floor),
House # 2, Road # 12,
Sector # 06, Uttara, Dhaka
Phone: 0248961027; 0248961403
Ms. Jannatul Ferdous
Junior Officer
CSCHO
jannatul@avivabd.com

Branch 6: Moulvibazar Branch

Name and DesignationE-mailAddress
Mr. Quazi Rafiqul Islam
SPO & Head of Moulvibazar Branch
Head of BLCS & CMD
omar@ avivabd.comCenter Point (1st Floor),
Holding-44, Dhaka-Sylhet Road, Moulovibazar.
Phone: 086163679 & 086163675
Mr. Mohaimin A. M. Chowdhury
Assistant Officer
CSCHO
mohaimin@avivabd.com

Branch 7: Cumilla Branch

Name and DesignationE-mailAddress
Mr. Md. Shafiqul Alam
SPO & Head of Cumilla Branch
Head of BLCS & CMD
shafiqul@avivabd.comAlvir Tower ( 3rd Floor),
House : 571, Flat No: B-3,
Nazrul Avenue Road,
Ranir Bazar, Cumilla-3500.
Mr. Md. Azaharul Islam
Officer
CSCHO
azaharul@avivabd.com

Branch 8: Sylhet Branch

Name and DesignationE-mailAddress
Mr. Md. Abul Kashem
SPO & Head of Sylhet Branch
Head of BLCS & CMD
kashem@avivabd.comR.N Tower, Ground Floor,
Holding No. 49,
Chawhatta, Sylhet.
Phone: 02996631292, 02996631293
Mr. Md. Azaharul Islam
Officer
CSCHO
shahriar@avivabd.com

Branch 9: Gazipur Branch

Name and DesignationE-mailAddress
Mr. Md. Abdur Rouf
PO & Head of Gazipur Branch
Head of BLCS & CMD
kashem@avivabd.comReaz Tower (4th floor) Reaz Nagar,
Tangail Chandona Chawrasta, Gazipur City Corporation, Gazipur-1700
Mr. Md. Rubel Talukder
Senior Officer
CSCHO
rubel@avivabd.com

Branch 10: Feni Branch

Name and DesignationE-mailAddress
Mr. Md. Rasedul Islam
PO & Head of Feni Branch
Head of BLCS & CMD
rasedul@avivabd.com

Icon Khaza Tower (2nd Floor),
54, Shahid, Shahidullah Kaiser Sarak. (S.S.K Road), Feni Sadar,
Feni-3900
Mr. Md. Golam Kibria
Trainee Assistant Officer
CSCHO
kibria@avivabd.com

Branch 11: Narayanganj Branch

Name and DesignationE-mailAddress
Mr. Md. Samsul Haque
PO & Head of Narayanganj Branch
Head of BLCS & CMD
haque@avivabd.com

Padma City Plaza-2(1st Floor),
55/B, S.M. Maleh Road,
Tanbazar, Narayanganj-1400.
Mr. Sakiful Ahmed Saiyan
Trainee Assistant Officer
CSCHO
sakiful@avivabd.com

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