1. Structure of Central Customer Service & Complaints Management Cell (CCS & CMC) at Head Office:
| Name and Designation | Address | |
|---|---|---|
| Mr. Md. Tahiduzzaman Touhid SPO & Head of Internal Control & Compliance (ICC) Head of CCS & CMC | touhid@avivabd.com | Sara Tower (5th floor), 11/A, Toyenbee Circular Road, Motijheel C/A, Dhaka- 1000 Phone: 0247118627, 02223383371 Fax: 88 02223383370 |
| Mr. Md. Rasel Biswas Officer –HR & Admin CSCHO | rasel@ avivabd.com | DO |
2. Structure of Branch Level Customer Service & Complaints Management Desk (BLCS & CMD) at Branch Offices:
Branch 1: Agrabad Branch
| Name and Designation | Address | |
| Mr. S.M. Fazlul Qader Ripon FAVP & In-charge of Agrabad Branch Head of BLCS & CMD | ripon@ avivabd.com | World Trade Center (Level: 05), 102-103 Agrabad Commercial Area, Chittagong Phone: 02333310452, 02333314452, 02333319392 |
| Mr. Foujul Azim Officer CSCHO | foujul@avivabd.com |
Branch 2: GEC Branch
| Name and Designation | Address | |
| Ms. Laxmi Sen PO & Head of GEC Branch Head of BLCS & CMD | laxmi@ avivabd.com | Equity Centrum (Mezzanine floor), O.R. Nizam Road, Near GEC Circle, Chittagong Phone-0241355954; 0241355955 |
| Ms. Ashma Begum Junior Officer CSCHO | ashma@avivabd.com |
Branch 3: Mirpur Branch
| Name and Designation | Address | |
| Mr. Md. Nazmul Huda SPO & Head of Mirpur Branch Head of BLCS & CMD | mnhuda@avivabd.com | M. Azaz Tower, 2rd Floor, 145, Begum Rokeya Sharoni, Senpara, Parbota, Mirpur, Dhaka – 1216 Phone: 0258054292, 0258054293 |
| Mr. Hasan Kabir Senior Principal Officer CSCHO | hasan@avivabd.com |
Branch 4: Dhanmondi Branch
| Name and Designation | Address | |
| Mr. Md. Alauddin Alo FAVP & Head of Dhanmondi Branch Head of BLCS & CMD | alauddin@avivabd.com | Green Akshay Plaza, (4th Floor), House # 59, Road# 2/A Dhanmondi R/A, Dhaka-1209 Phone: 02223361789 |
| Mr. Azaharul Haque Junior Officer CSCHO | azaharulhaque@avivabd.com |
Branch 5: Uttara Branch
| Name and Designation | Address | |
| Mr. Md. Omar Faruk PO & Head of Uttara Branch Head of BLCS & CMD | omar@ avivabd.com | Tropical Rafa Tower (4th floor), House # 2, Road # 12, Sector # 06, Uttara, Dhaka Phone: 0248961027; 0248961403 |
| Ms. Jannatul Ferdous Junior Officer CSCHO | jannatul@avivabd.com |
Branch 6: Moulvibazar Branch
| Name and Designation | Address | |
| Mr. Quazi Rafiqul Islam SPO & Head of Moulvibazar Branch Head of BLCS & CMD | omar@ avivabd.com | Center Point (1st Floor), Holding-44, Dhaka-Sylhet Road, Moulovibazar. Phone: 086163679 & 086163675 |
| Mr. Mohaimin A. M. Chowdhury Assistant Officer CSCHO | mohaimin@avivabd.com |
Branch 7: Cumilla Branch
| Name and Designation | Address | |
| Mr. Md. Shafiqul Alam SPO & Head of Cumilla Branch Head of BLCS & CMD | shafiqul@avivabd.com | Alvir Tower ( 3rd Floor), House : 571, Flat No: B-3, Nazrul Avenue Road, Ranir Bazar, Cumilla-3500. |
| Mr. Md. Azaharul Islam Officer CSCHO | azaharul@avivabd.com |
Branch 8: Sylhet Branch
Branch 9: Gazipur Branch
Branch 10: Feni Branch
Branch 11: Narayanganj Branch