Please lodge your complain through e-mail address and dedicated phone number of CCS & CMC

Name of the Executives of the Customer Services and Complaint Management Cell (CCS & CMC)
(Within office hour from 10:00 Am to 6:00 PM except weekly/government holiday

Head Office:
Ms. Bilkis Akter
Manager & Head Of Internal Control and Compliance (ICC)
Head of CCS & CMC
Sara Tower (5th floor), 11/A, Toyenbee Circular Road,
Motijheel C/A, Dhaka – 1000
Pone:9563371, 9570509
Fax:88-02-9563370
Email:bakter@avivabd.com
Mr. Md. Ahiduzzaman
Asst. Manager- Human Resources

Customer Service & Complaint Handling Officer (CSCHO)
Sara Tower (5th floor), 11/A, Toyenbee Circular Road,
Motijheel C/A, Dhaka – 1000
Phone: 9563371, 9570509
Faz: 88-02-9563370
Email: zaman@avivabd.com

Branch Level Customer Service & Complaints Management Desk (BLCS&CMD)

Branch # 01, Agrabad Branch, Chattogram

Tanim Ahamed Siddique
Assistant Vice President & Head of Agrabad Branch
Head of BLCS & CMD
World Trade Center (Level: 05), 102-103,
Agrabad Commercial Area, Chattogram
Phone: 031-714451-52, 031-2519392
FAx: +88-031-710452
Email: tanim@avivabd.com
Mr. Md. Rasedul Islam
Officer- SME Finance
Customer Service & Complaint Handling Officer (CSCHO)
World Trade Center (Level: 05), 102-103,
Agrabad Commercial Area, Chattogram
Phone: 031-714451-52, 031-2519392
Fax: +88-031-710452
Email: tanim@reflbd.com