Please lodge your complain through e-mail address and dedicated phone number of CCS & CMC
Name of the Executives of the Customer Services and Complaint Management Cell (CCS & CMC)
(Within office hour from 10:00 Am to 6:00 PM except weekly/government holiday
Head Office:
| Ms. Bilkis Akter Manager & Head Of Internal Control and Compliance (ICC) Head of CCS & CMC Sara Tower (5th floor), 11/A, Toyenbee Circular Road, Motijheel C/A, Dhaka – 1000 Pone:9563371, 9570509 Fax:88-02-9563370 Email:bakter@avivabd.com |
Mr. Md. Daudul Islam Senior Officer- Human Resources Customer Service & Complaint Handling Officer (CSCHO) Sara Tower (5th floor), 11/A, Toyenbee Circular Road, Motijheel C/A, Dhaka – 1000 Phone: 9563371, 9570509 Faz: 88-02-9563370 Email: daud@avivabd.com |
Branch Level Customer Service & Complaints Management Desk (BLCS&CMD)
Branch # 01, Agrabad Branch, Chattogram
| Tanim Ahamed Siddique Assistant Vice President & Head of Agrabad Branch Head of BLCS & CMD World Trade Center (Level: 05), 102-103, Agrabad Commercial Area, Chattogram Phone: 031-714451-52, 031-2519392 FAx: +88-031-710452 Email: tanim@avivabd.com |
Mr. Md. Rasedul Islam Officer- SME Finance Customer Service & Complaint Handling Officer (CSCHO) World Trade Center (Level: 05), 102-103, Agrabad Commercial Area, Chattogram Phone: 031-714451-52, 031-2519392 Fax: +88-031-710452 Email: rasedul@reflbd.com |
Branch 2: GEC Branch, Chattogram
| Mr. S.M. Fazlul Qader Ripon Manager & In-charge of GEC Branch Head of BLCS & CMD Equity Centrum (Mezzanine floor), O.R. Nizam Road, Near GEC Circle, Chattogram Phone: 02334450263, 02334420264 Fax: +88-031-2558264 Email: ripon@avivabd.com |
Ms. Laxmi Sen Senior Officer- Branch Operations Customer Service & Complaint Handling Officer (CSCHO) Equity Centrum (Mezzanine floor), O.R. Nizam Road, Near GEC Circle, Chattogram Phone: 02334450263, 02334420264 Fax: +88-031-2558264 Email: laxmi@avivabd.com |
Branch 3: Mirpur Branch
| Mr. Md. Tanvir Mahmud Manager & In-charge of Mirpur Branch Head of BLCS & CMD M. Azaz Tower, 2rd Floor, 145, Begum Rokeya Sharoni, Phone: **** Fax: *** Email: tanvir@avivabd.com |
Mr. Hasan Kabir Manager, Deposit Marketing Customer Service & Complaint Handling Officer (CSCHO) M. Azaz Tower, 2rd Floor, 145, Begum Rokeya Sharoni, Phone: **** Fax: *** Email: hasan@avivabd.com |
Branch 4: Dhanmondi Branch
| Mr. Md. Alauddin Alo Manager & In-charge of Dhanmondi Branch Head of BLCS & CMD Green Akshay Plaza ( 4tht Floor), House # 59, Road# 2/A Dhanmondi R/A, Dhaka-1209 Phone: +88-02-9661789, +88-02-48961403 Fax: *** Email: alauddin@avivabd.com |
Mr. Azaharul Haque Assistant Officer Customer Service & Complaint Handling Officer (CSCHO) Green Akshay Plaza ( 4tht Floor), House # 59, Road# 2/A Dhanmondi R/A, Dhaka-1209 Phone: +88-02-9661789, +88-02-48961403 Fax: *** Email: azaharulhaque@avivabd.com |
Branch 5: Uttara Branch
| Mr. Rabiul Hasan Manager & In-charge of Uttara Branch Head of BLCS & CMD Tropical Rafa Tower (1st floor), House # 2, Road # 12, Sector # 06, Uttara, Dhaka Phone: +88-02-48961027, +88-02-48961403 Fax: *** Email: rabiul@avivabd.com |
Ms. Jannatul Ferdous Assistant Officer Customer Service & Complaint Handling Officer (CSCHO) Green Akshay Plaza ( 4tht Floor), House # 59, Road# 2/A Dhanmondi R/A, Dhaka-1209 Phone: +88-02-48961027, +88-02-48961403 Fax: *** Email: jannatul@avivabd.com |
Branch 6: Moulvibazar Branch
| Mr. Md. Asaduzzaman Manager & In-charge of Uttara Branch Head of BLCS & CMD Center Point (1st Floor) Holding-44, Dhaka-Sylhet Road Moulovibazar Phone: Fax: *** Email: asaduzzaman@avivabd.com |
Mr. Mohaimin A. M. Chowdhury Trainee Assistant Officer – Branch Operations Customer Service & Complaint Handling Officer (CSCHO) Center Point (1st Floor) Holding-44, Dhaka-Sylhet Road Moulovibazar Phone: Fax: *** Email: mohaiminl@avivabd.com |
Branch 7: Cumilla Branch
| Mr. Md. Shafiqul Alam Manager & In-charge of Cumilla Branch Head of BLCS & CMD Alvir Tower ( 3rd Floor), House : 571 Flat No : B-3, Nazrul Avenue Road Ranir Bazar, Cumilla-3500. Phone: Fax: *** Email: shafiqul@avivabd.com |
Mr. Md. Azaharul Islam Officer-Branch operation Customer Service & Complaint Handling Officer (CSCHO) Alvir Tower ( 3rd Floor), House : 571 Flat No : B-3, Nazrul Avenue Road Ranir Bazar, Cumilla-3500. Phone: Fax: *** Email: azaharul@avivabd.com |
Branch 8: Sylhet Branch
| Mr. Md. Abul Kashem Manager & In-charge of Cumilla Branch Head of BLCS & CMD R.N Tower, Holding No. 49, Ground Floor, Chawhatta, Sylhet. Phone: +88-02-0821-71-5525, +88-02-0821-71-5515 Fax: *** Email: kashem@avivabd.com |
Mr. Shahriar Hasan Officer-Branch operation Customer Service & Complaint Handling Officer (CSCHO) R.N Tower, Holding No. 49, Ground Floor, Chawhatta, Sylhet. Phone: +88-02-0821-71-5525, +88-02-0821-71-5515 Fax: *** Email: shahriar@avivabd.com |